Terms and Conditions

Cenos Cycling (owned by MB Akmenu Sodai) located at:

Aludariu g. 11-11
LT-01113 Vilnius
Lithuania

Telephone number: +37068619777
E-mail address: info@cenos.cc

MB Akmenu Sodai is registered in the trade register of Lithuania with the number 305892570.
The VAT number is LT100015740614.

PRICING AND DELIVERY COSTS

All prices on the website and/or in our online shop include the VAT rate at for the user country in EU, but exclude the costs for delivering and possible customs duties. Prices are subject to change without prior notice.

PAYMENTS

Payments can be made through most common banks, credit cards, Apple- and Google Pay provided by Shopify Payments. We also offer payment options provided by PayPal and Klarna.

DELIVERY TIME

After placing the order, the customer receives an order confirmation email. A personal confirmation email will be send to the customers as soon as Cenos Cycling has reviewed the order. This email is will update information about delivery time, after the payment is received.

As soon as the package leaves our warehouse a notification is sent by UPS with the tracking information of the shipment.

ORDER CONFIRMATION

As soon as Cenos Cycling has received the order a confirmation will be send to the email address given by the customer. The customer can print this for their own administration.

Cenos Cycling will keep the customer informed by any means if the products ordered are not available. An approximate delivery time will be determined. If this is not at the customers convenience, he or she can simply cancel the order and ask for a refund.

The customer is entitled to cancel the order as soon as the prices increase in the period between the placement of the order and the delivery.

CHECKING THE RECEIVED ORDER

The customer has fourteen (14) days to return all or part of his order for exchange or refund. To do this, the unused products should be correctly protected in their original packaging and be accompanied by their invoice. Also an email will be send to Cenos Cycling (info@cenos.cc) to inform that the product will be returned.

The exchange or refund will be taken into account when the return package has been received and inspected by Cenos Cycling and only for the product at its original price excluding delivery costs from the moment when the product is returned in perfect condition to Cenos Cyling in its original packaging with delivery costs paid.

30 DAYS FREE TRIAL

For all wheel sets bought directly from cenos.cc we offer a 30 days free trial and return policy with full refund as an extra service. This applies only to wheels and means they are free to use during this period.

This service does not apply when wheels are broken or damaged during these 30 days trial period.

MAIN WARRANTY POLICY

Cenos Cycling warrants its products to be free from manufacturing defects for a period of three years after original date of purchase. This warranty only applies to the original owner and is not transferable.

The seller is obliged to guarantee the item sold against latent defects which render it unsuitable for its intended usage, or reduce this usage to such an extent that the buyer would not have purchased the item, or that he would have purchased it only at a lower price if he had known the latent defects existed.

WARRANTY’S LIMITATION

The Cenos Cycling warranty covers exclusively the manufacturing defects of its products and excludes, notably, from its scope of application any damage, prejudice and, more generally, any direct or indirect consequence which would result from bad use or failure to respect user instructions, the lack of maintenance or a non-conforming use of the product.

The Cenos Cycling warranty does not cover ball bearings that are subject to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use and riding in conditions / usage for applications other than recommended.

CRASH REPLACEMENT POLICY

It’s not common but you never know! We offer a unique service for those who crashed their wheels!

In case of bad luck, Cenos Cycling supports you by offering replacement rims for a special discounted price. Contact our service department for the possibilities and an actual quote. Find out more about this unique service on the Crash Replacement page.

CUSTOMER SERVICE

If you have a question or you would like to contact us for something else, please do not hesitate to contact us and we will be happy to answer any question or concern you may have.

The Cenos Cycling can be contacted through:

Phone: +37068619777
Whatsapp: +37068619777
E-mail: info@cenos.cc

RETURNING A CENOS WHEEL

Any return to Cenos Cycling for examination will be handled by the customer who will ensure that the product’s packaging is appropriate, that the product is insured, if necessary, and that the shipping costs are paid. Don’t forget to include the invoice with the wheel, as well as your name, address and phone number. You can complete our service form here to send us all necessary information.